Before giving feedback, ask yourself whether you have actually set clear expectations about the behavior in question. If the answer is no, start there first. This episode is especially useful for leaders who find feedback conversations turning defensive or feeling like they came out of nowhere.
Effective 1:1s are not status update sessions. Lia shares a four-part agenda (rapport, wins, where they are stuck, and closing actions) that turns every meeting into a genuine window into how to support your team. This episode is for any manager whose 1:1s feel like a waste of time.
Authentic leadership is not about having all the answers. It is about knowing who you are, showing up consistently, and building trust through predictability. This conversation with Charlie Ruiz, founder and CEO of CLR Connection, is most useful for leaders at any level who feel like they should have it all figured out by now.
Return to office does not fix broken team culture, unclear expectations, or poor onboarding. Lia lays out the three real problems companies are trying to solve through RTO and shows how to address each one first, before deciding when or how often to bring people together. This episode is most useful for corporate managers and founders wrestling with hybrid or in-office mandates.
Every team member has unique superpowers, and the best leaders make it their job to spot, name, and amplify those strengths instead of waiting for people to volunteer. Cory Charles, founder of The SuperHero Mindset, shares how leading with authenticity, human connection, and genuine belief in your people creates a championship-caliber team. This episode is especially useful for leaders who want to build belonging, drive retention, and stop managing through fear.
When your team is not delivering on an expectation, the first move is to audit yourself as the leader, not the team member. Lia walks through three questions every manager should ask before concluding there is a bigger problem: what are my expectations, have I communicated them clearly, and have I set my people up for success. This episode is essential for any manager or business owner who has ever thought “I said the thing, why is nothing happening.”
Great management comes down to two fundamentals: setting crystal-clear expectations and making feedback a two-way street. Lia and Kristen Hartley, Learning and Development leader at Workday, walk through how to check for understanding after setting expectations, how to ask for feedback with a specific and scoped request, and how a coaching approach helps leaders stop being the bottleneck. This episode is especially useful for first-time managers and anyone who suspects they are accidentally micromanaging.
You can add more rigor to how your team operates without losing the speed, collaboration, and culture you worked hard to build. Lia walks through three moves: define your team values and anti-values, identify the real pain points before touching anything, and pilot the simplest possible solution before committing to a full rollout. This episode is especially useful for founders and leaders scaling their teams or opening new locations who are afraid of going too corporate.
Building a company worth working for starts with trusting your gut on hiring decisions, delegating to people who can do the job better than you, and pairing tactical strategy with genuine inner work. Bridgitte Mallinson, founder and CEO of GutPersonal and a business mentor, shares the frameworks she used to scale two seven-figure businesses in under three years. This episode is especially useful for founders and small business owners who feel like they are holding everything together alone.
When your team feels disconnected from the business, the fix is not motivation talks or better hiring. It is connecting three things in writing: clear priorities, role-specific expectations tied to those priorities, and compensation that rewards moving the needle on them. Lia calls this the Priorities, Expectations, and Rewards trifecta, the same framework she builds inside the Ops Playbook. This episode is most useful for founders and owners who feel like the only person who cares about growing the business.
