When a team member says they are not motivated, that is your problem to solve, not theirs alone. Lia walks through how to identify intrinsic and extrinsic motivators, move beyond pay, and reconnect your team (and yourself) with a sense of purpose. This episode is especially useful for new managers and small business owners who feel stuck when motivation drops.
This episode is part of the The New Manager Playbook Series (book companion) series. Browse all episodes →
Mic drop moments
“The goal of this book is to help you go from overwhelmed to confident to leading with ease.”
“…being a high performer in like a specific thing and being a leader are completely different skills. We have to learn those.”
“On the other side of every challenging situation is such a huge opportunity.”
Episode highlights
Why Lia wrote this book
Lia did not write The New Manager Playbook from a comfortable distance. She wrote it because she struggled herself and then spent years watching other managers struggle with the same things. While working in big tech and coaching managers one-on-one, she kept hearing the same question: what resource can I actually give someone who is just starting out? Nothing she found felt practical enough. So she built it.
What makes this book different from everything else
Most leadership books are written from decades of hindsight, which makes the advice feel polished but disconnected. Others are so academic they answer the question “what should I think about” but never “what do I do right now.” The New Manager Playbook is built around worksheets and exercises that give you actual action items. As Lia puts it, managing does not get better just because you will it to. It gets better because you did something.
The two hardest situations Lia unpacks in the book
Managing former peers is the one that comes up most often in workshops and coaching calls, and for good reason. The transition from teammate to leader is one of the most disorienting shifts a manager faces. Lia does not just name the problem; she shares what she got wrong, what she did differently, and what she would do now. The second big theme is time, specifically the feeling of running from the moment you wake up to the moment you go to bed with no room to actually develop your team. The book helps you identify what is really causing the time crunch, where you can let go, and how delegation fits into the picture.
This book is not just for new managers
The word “new” in the title refers to any new situation, not just a first job as a manager. Return to office, managing across time zones, leading people older or more experienced than you, none of those challenges disappear with seniority. Anytime the context shifts, it is worth sharpening your tools. The book is designed to be useful at any stage.
Why becoming a high performer does not prepare you to lead
The top two reasons people become managers are tenure and past success. Neither of those teaches you how to lead. Being great at a specific job and being a great manager are completely different skills, and the assumption that high performers should already know how to lead is exactly the gap the book is designed to close.
What Lia wants for you on the other side
Lia is clear about the destination: not just a less stressful day-to-day, but a career that opens up. When you get some time back, some clarity, some mental space, you can stop reacting and start being strategic. That is when the floodgates open. Every challenging management situation she has navigated has been followed by some of the most rewarding relationships of her career. The book exists to help you get to the other side faster and without burning out your team in the process.
Related episodes in this cluster
- Ep 160: How to stop feeling squeezed from all sides as a middle manager. Middle managers feel pressure from every direction because they are caught between their team’s needs and leadership’s demands, with no playbook to guide them. The key move is setting a clear intention for how you want to show up as a leader, then building trust skill by skill so your team sees stability even while you are still learning. This episode is most useful for new and mid-career managers in corporate environments who feel like they are winging it.
- Ep 156: How people pleasing costs you respect as a manager (and what to do instead). Wanting your team to like you is human, but leaning on it too hard makes hard conversations impossible and quietly erodes your credibility. In The New Manager Playbook, Lia Garvin unpacks the people-pleasing trap and shows how building trust through honest, expectations-driven relationships earns you more genuine respect than being everyone’s friend ever could. This episode is especially useful for new managers who default to being fun and casual and then feel stuck when things need to get serious.
- Ep 154: The secret to building trust with your team as a new manager. Trust is the root cause of most managing problems, from micromanaging to accountability gaps, and building it comes down to consistency and relationship building rather than waiting for people to prove themselves. Lia walks through how trust flows in both directions, why assuming competence is the starting point, and the specific behaviors that make trust grow faster. This episode is essential for new managers stepping into a team for the first time.
- Ep 152: How to motivate your team when they just are not feeling it. When a team member says they are not motivated, that is your problem to solve, not theirs alone. Lia walks through how to identify intrinsic and extrinsic motivators, move beyond pay, and reconnect your team (and yourself) with a sense of purpose. This episode is especially useful for new managers and small business owners who feel stuck when motivation drops.
Want to go deeper?
The New Manager Playbook. Lia’s bestselling guide to leading a team for the first time.
Full transcript (click to expand)
0:00
Welcome back to the show. Oh my gosh it is. Here it is launch day for The New Manager Playbook. Those of you watching the video, I am waving around the book. I really wish I had one of those party streamers things for birthday parties. I used to say Happy New Year because I am that freakin excited for this to be out in the world. So this was a book I put together because I struggled so much as a new manager and coaching other managers.
When I worked in big tech, I saw so many other folks struggling, feeling overwhelmed, feeling like we didn’t have any time, not knowing what to delegate or feeling like I have all these pressures against you, your own team, your managers, your stakeholders, your clients, the executives, all of these things. And you’re like, how am I supposed to do this? How am I supposed to get through the day, let alone help motivate a team? Welcome to the Managing Made Simple podcast, where you get a masterclass in managing your team with ease in 15 minutes or less.
I’m Lia Garvin, your host and team operations consultant for this show am I programs with small businesses and corporate teams. I condense a decade of experience driving team operations in some of the most influential companies in tech into strategies to save you time money. Most of all, stress doesn’t matter if you’re a business owner who realize that running a team isn’t as easy as you thought it would be. Are a new manager learning the ropes, or are a seasoned manager ready to up their game?
Everyone is welcome to hang out with Managing Made Simple. From conflicts to feedback to delegating and more. We leave no stone unturned when it comes to what makes us love managing. Kind of hate it and everything in between. Let’s go. And so as I was coaching and training and talking to manager after manager over the last few years, every single one said, hey, what resource do you have for new managers? What can I give managers to show them that they don’t have to figure this out alone, that there is hope and there’s so much good stuff out there.
And I felt like, hey, I want to put all this together. The stuff I learned along the way, the mistakes I made, the lessons I learned, the tools that I have found into this resource. And that’s why I could not be more excited to share with you today, because if you are feeling overwhelmed, if you are feeling like you don’t have time, if you’re struggling to navigate stuff like managing people that are older than you or have more experienced or former friends or peers, or having hard conversations, all of the stuff.
That, of course, is hard because we’re dealing with people and you don’t want to have to muscle through it at the expense of your team, then this book is your answer. This book is going to give you the tools. Share stories. Like I said, talk about the times I got it wrong and what I learned from it. Examples folks have shared with me, lessons along the way. All of this so that you feel like, okay, I got this.
The goal of this book is to help you go from overwhelmed to confident to leading with ease. And I think sometimes we get resources and there’s so it’s like someone looking back from decades later in their career where they have so much distance from the day to day that when we read it, we’re like, yeah, I think that those are good concepts, but they’re really related to me. Or sometimes content around managing or leading. It’s very academic or theoretical and it’s like, yes, I love it conceptually, but like, what do I do right now?
My team member, I just gave them feedback and they just roll their eyes like, how do I follow up with that conversation? This is your guide because I’m all about practical strategies. I’m all about the brass tacks. Okay? I think because it’s coming from team operations and program management. Like you got to have an action plan otherwise. Like, what the hell are you doing? Right? You have to have actions coming out of meetings. Otherwise you shouldn’t even have been a meeting.
No. So this book is literally your action item. All the worksheets and exercises they have throughout are the things to do to get better at it, because managing teams doesn’t get better. Like just because you will it to. It gets better because you did something, you practiced it. And the thing is, while this is the playbook for new managers, the new manager playbooks, it really can be for a manager at any stage. Because anytime there’s a new situation, like a lot of us might have been managing for a while remotely with hybrid, and now a lot of us are facing return to office or we haven’t managed folks that were older than us in the past, or we are managing folks, you know, across different time zones and things get more difficult, right?
So new situations also really is an opportunity to reinvigorate, to like check back on what tools we have in our toolbox and really kind of sharpen those tools. To use this metaphor, too many times. But, you know, when I think about the hardest times that I face as a manager, it’s all stuff that shows up in the book. So I’m going to say what those were, and then you can kind of get the specifics in the book.
If you were, you know, managing peers or former friends, that’s by far one of the hardest. And that’s what I have heard in all the manager workshops that I do. And when folks reach out to me for support, that’s one of the most challenging ones. And I think for new managers, that’s often when we become a manager. We were a person on the team, we were peers with folks, and now we’re leading them. And this situation not set up well is going to be one of the toughest situations because you’re going to be facing people like yesterday we were friends.
Now you’re like, tell me what to do. Like what the hell? And that’s hard. And I didn’t handle that that great the first time around. And I talk about that and what I went wrong and what I did differently. And I want to really impart that on you, because this is one of the things that I know. When I was in that situation, I went to my manager and said, I don’t want to do this anymore.
I hate being a manager. I never want to do it again. I take me over and she said, you know, no, I, I, you can get through this. You got to deal with this. And I’m so grateful to her for helping me, you know, push through it and in like, really not letting me out for in that case, even though I was really, really frustrated because I learned the lessons that I can now share with you.
And now and if I’m in that situation again, like I’m hiring folks that I knew already, getting a role in a situation where I knew someone from the past, maybe bringing on a friend in my company, whatever it looks like, I won’t make those mistakes again, and I don’t have to figure out at the expense of that team member. So managing former peers is managing for rent. That’s one of the stickier ones. I also hear folks always count struggles with not feeling like they have enough time.
That is another thing that I really excited that this book is going to help you with this feeling like I am running from the time I wake up, when I look at my phone and I know I should have my notifications off, but I wake up, I hear the 11 look at my phone. I feel like punch in the stomach. I am met with dread of all the stuff I have to do, and those messages just keep coming and the requests keep coming in and being pulled in different directions, on and on and on and on until the time I go to bed.
That feeling that you can never come up for air, that how am I supposed to even develop my team and manage my team when I don’t even have five seconds to talk to them? Working through that, looking at where what is really the cause of not having time, where are things that you can let go of? How does delegating come into the mix? Where are we not trusting ourselves? These are all things that I talk about in the book, because these are the things that you, my listeners, have shared with me and you, my attendees in my workshops, my programs have said that you’ve been struggling with and we’ve worked on together.
And so that’s why I’m so excited to be sharing those more people, because these are the things that we have finally gotten some relief from. And on the other side of that, and the other side of managing a former friend and being like, never again, I hate this was managing some of the people that were that changed me and develop me as a leader that I am now, that were game changing, were the best people I ever managed that that I learned so much from and was able to help elevate in their careers so much.
People that told me I was the best manager they ever had. After the time, the person before that, I felt like I was really the worst manager. People that instill confidence in me as a leader help me scale, and I could do the same for them. On the other side of every challenging situation is such a huge opportunity. And I maybe that sounds cliche, but it’s true. But we only can see that if we work through it and we can only work through it, you know, at a reasonable pace.
If we get support. And so, so many managers start as managers, right? The top two reasons we become managers is tenure in our roles. So we’ve been in a company for a long time and past success. We were crushing it in that role. But so many of us go into that without support because we were really a high performer. People assume we should know how to lead, but that has nothing to do with it actually being a high performer in like a specific thing and being a leader are completely different skills.
We have to learn those. And so to be a great manager, and I know you want to be a great manager because you’re listening to this and you’re and you’re getting the book to be a great manager. We actually have to do something about it. And when we feel stuck and we feel like we don’t have any time, it gives. You’re like, well, how am I supposed to read one page of a book? I can’t even eat lunch away from my desk.
Like, when am I going to do this? It’s worth it. And honestly, like most of the books worksheets, no, not really, but like this is an easy read and super quick because I wanted to make it so practical and so relatable and it does have a lot of worksheets in there. So there are blank pages and, it’s it’s just I’m so excited for you to not feel that way anymore for you to not feel like you don’t have no time for you, not feel like you’re drowning in all the work, not too far in the weeds that you really can grow and accelerate your career.
Because again, on the other side of that, not only is it elevating a team and leading folks and helping them reach their full potential, you were able to reach your full potential as a leader, because when you have some of that time back, some of that clarity, some of that like, you know, just brain energy, now you just say, okay, where do I want to focus my time? How can I be more strategic? And that is where the floodgates open to all the potential.
All right. So pick up your copy today. The new manager playbook is available. Check it out on Amazon. Head to my website. Read about it. Learn about it. Listen to the Inside the Manager’s Playbook episode that I’ve done leading up to this, and please share with me. Send me an email [email protected] once you’ve picked it up, once you’ve checked it out of what exercises you were trying and what you think of it, I cannot wait to hear from you.
And if you have bought a copy, please take two minutes to leave a review. It is so helpful in spreading the word and getting the new manager playbook into more hands and more managers so we can help together transform the workplace. Because as you know, I’m on a mission to make manager your team the easiest part of your job. And the more people that have this tool, the easier management becomes. The more people benefit from having better managers.
And really, we all win. So thank you so much in advance for your support for picking up a copy of the book for leave a Review. And again, I cannot wait to hear how you find the book. See you next time. That’s all I have for today. Thank you so much for tuning in to the Managing Made Simple podcast, where my goal is to demystify the job of people management so that together we can make the workplace somewhere everyone can thrive.
With that said, let’s spread the word. If you love this episode, please pass it along to someone who might benefit from it. See you next time.
Questions this episode answers
What is The New Manager Playbook and who is it for?
The New Manager Playbook is a practical guide for anyone stepping into a leadership role for the first time, though it works for managers at any stage facing a new situation. It covers the real challenges that come with managing people, like handling former peers, finding time, delegating, and having hard conversations. It is built around worksheets and exercises because skills improve when you actually do something, not just read about concepts. If you are feeling overwhelmed or like you are drowning in the work, this book is designed to take you from overwhelmed to confident and leading with ease.
How do you manage someone who used to be your peer or friend?
Managing former peers or friends is one of the hardest situations a new leader faces, and it goes badly most often when the transition is not set up properly. The dynamic shifts overnight, and the people around you are adjusting to a new reality just as you are. Lia shares in the book that she mishandled this herself early on and nearly quit because of it. The key is working through the awkwardness intentionally rather than hoping it resolves on its own, because on the other side of that discomfort is often the most rewarding leadership experience you will have.
Why do high performers often struggle when they become managers?
The top two reasons people get promoted into management are tenure and past performance, but neither of those has anything to do with knowing how to lead people. Being great at a specific job and being a great manager are completely different skill sets. When a high performer moves into a leadership role, people around them often assume they already know how to manage, so the support never comes. That gap is exactly why so many new leaders feel overwhelmed immediately. Leadership skills have to be learned and practiced, not assumed.
What should I do when I feel like I have no time to actually manage my team?
That feeling of running from the moment you wake up until you go to bed is one of the most common things new leaders report. Lia says the first step is looking honestly at what is actually causing the time crunch. Often it comes down to not delegating enough, not trusting yourself to let things go, or being too deep in the day-to-day work to step back. The book walks through where you can let go, how delegating fits in, and how reclaiming even a small amount of that time opens the door to more strategic thinking and real career growth.
Is The New Manager Playbook only useful if you are brand new to managing?
No. While it is built with new leaders in mind, Lia is clear that any manager facing a new situation can benefit from it. Return to office transitions, managing people across time zones, leading someone older or more experienced, or simply hitting a rough patch are all moments where revisiting your tools makes sense. New situations require new skills, and the playbook is designed to be a resource you come back to whenever the ground shifts under you, not just something you read once and set aside.